What are your standard payment terms?
Is your work guaranteed?
What do you do with personal information I give you?
Do you keep submitted artwork & designs?
Trademarks & copyrighted artwork?
Do you offer volume pricing discounts?
What are your order minimums?
Consistency, Overages & Shortages
Order changes or cancellations?
Claims, Adjustments or Returns?
Shipping Information?
Rush Orders?
Shipping Delays?
Price Changes?
Sales Tax Exemptions?
Net Terms?
Check Returns

Our Guarantee
We will replace at our expense any order in which a mistake has been made due to negligence or error on our part.

How We Handle Your Information

Our Privacy Policy

Design and Preparation

Designs created by Imprinted Originals remain our property, and we retain the right to use them for marketing and advertising purposes.

We reserve the right to refuse to utilize provided artwork for any reason.

See "Trademark and Copyright" for more information.

See Artwork Requirements for more details.

Use of Trademarks and Copyrights
By submitting designs or requests for the development of designs based on your specification, you agree that you are indicating that you are the legal owner or licensee of all rights, including copyright, to the design, logo, service mark, trademark, artwork or intellectual property which you have submitted.

You agree to financial liability for all claims made against Imprinted Originals with respect to copyright, legality and damage, with respect to any material submitted or requested by you.


Acceptance and Transfer of Ownership
Your signature on an Estimate or Sales Order Agreement indicates your acceptance of product, designs, services and terms and conditions as defined by it. Your receipt and retention of goods covered constitutes acceptance of the completed order. All goods become your property at the time they are accepted by the carrier.

Any contract between Imprinted Originals and yourself is construed to be under California State Law.

Volume Discounts
Volume discounts are handled on a case-by-case basis. Please contact us.

Minimum Order Size
Orders are subject to minimums. Surcharge applicable to below-minimum orders.

Promotional item order minimums vary by item.

Apparel Minimums
24 pcs, per design set
Confirm details with your Customer Service representative when placing your order.

Consistency, Overages and Shortages
On bulk orders (such as promotional items), variations in quality and quantity are standard, up to approximately 5% over or under requested count (25% for paper goods).

We will charge for the actual quantity shipped.

Changes and cancellations
We will do our best to assist with modifications of orders, but we cannot guarantee our ability to do so.

Changes and cancellations made prior to production but after an Order Agreement has been signed will be subject to charges for work already performed including, as appropriate, but not limited to: setup, artwork design and pre-production, shipping, handling and restocking fees.

Cancellations cannot be accepted once production has begun. You will be charged the original amount agreed.

Claims, Adjustments and Returns Policy
No returns will be accepted without a Return Merchandise Authorization (RMA) code.

Please check your order on receipt. You must contact us within 2 business days regarding items found to be defective in materials and/or craftsmanship, as we are bound by the return policies of our suppliers.

We will not replace any item found to have design, spelling, copy, or artwork preparation errors made by the customer. Items which have been washed, personalized or otherwise altered by the customer cannot be returned.

All personalization and design work must be received by mail, fax or email, and all artwork designs prepared by Imprinted Originals must be signed off prior to production, so that we can minimize the opportunity for error.

Contact Customer Service for return instructions.

Shipping and Handling

Shipping Information
Parts of your order may be shipped from multiple locations, which means they may arrive at different times.

We ship by various carriers and are restricted by their regulations with respect to delivery locations and days. Imprinted Originals is not responsible for orders lost or damaged during shipping; all claims must be made against the carrier.

If you have an account with a carrier which you would like to use, let us know during preparation of your Order Agreement so you will not be charged for shipping.

Delivery for specific dates must be worked out in advance to ensure that time required for production, handling and shipping are all accounted for properly.

Rush Service
Rush service may be available. Contact us with your needs.

Shipping Delays
Imprinted Originals cannot be held responsible for delays in delivery, or damages associated with delays. Production, shipping and delivery dates are best estimates based on input from our vendors.

We will do everything possible to meet your deadlines, but it is best to plan and execute well in advance of your needs.

Payment Terms

Standard Payment Terms
Virtually every product we offer is custom made to order, therefore our Standard payment terms are prepayment in full by company check, direct deposit, Visa/MasterCard/Amex.

We may accept partial (60%) prepayment, for larger projects that require in-house artwork development or a long production process, to begin the design process. All balances are due prior to, or upon release for shipment.

Price Changes
Though we attempt to keep all prices on our website up to date, occasionally they will be incorrect due to data entry error or changing market conditions. We will contact you if this will affect your Order Request

Sales Tax
We are required by law to collect state, county and city taxes for California, as applicable. If your company or organization is exempt from sales tax, please forward a copy of your resale or exemption certificate by email or fax to: 631-979-0320.

Net Terms
If you are granted net payment terms and you are late paying your invoice, you agree to be subject to a 4.0% finance charge or the maximum permitted by law on accounts with past due invoices. You also agree to pay all attorney's fees, all collection agency fees and any other expense incurred in the collection of any amount owed and not paid when due.

Check Returns
There will be a $50.00 fee for checks returned due to Non Sufficient Funds, and payment terms may be changed for future orders.

Warranties are transferred based upon manufacturers designation. No other expressed or implied warranty is provided by Imprinted Originals.